Terms & Conditions
Terms of sale
This page tells you the terms and conditions on which we supply any of the
products listed on our website www.rizazoe.com to you. Please read these terms and conditions carefully before ordering
any Products from our site. You should understand that by ordering any of our
products, you agree to be bound by these terms and conditions.
At checkout, please click on the check box marked "I accept the www.rizazoe.com terms and conditions" if you accept them. Please understand that if
you refuse to accept these terms and conditions, you will not be able to order
any Products from our site.
Information about us
1. rizazoe.com is a site operated by Ellinbio PC.
2. We are registered in Greece under company VAT.N. 800747576 and with our
registered office and Customer Service address at Spaton 75, Gerakas, P.C:
15344, Attica, Greece.
How the contract is formed
1. After placing an order, you will receive an e-mail from us confirming that
your order is being processed. We will charge your credit or debit card at the
time of checkout.
2. All orders are subject to acceptance by us by sending you an e-mail confirming
dispatch (the Dispatch Confirmation), at which stage the contract is formed. If
we cannot fulfill your order for any reason, we will let you know as soon as
possible and provide a full refund.
Links
1. We provide links to the websites of other companies. We are not responsible
for the products or the service provided by third party companies (this
disclaimer does not affect your statutory rights against that third party).
Consumer rights
1. If you are contracting as a customer, you may cancel a contract at any time
within 14 calendar days, beginning on the day after you received the Products.
In this case, you will receive a full refund of the price paid for the Products
in accordance with our refunds policy (set out in clause 8 below).
2. To cancel a contract, you must inform us in writing or by sending an email
to info@rizazoe.gr. You must return the Product(s) to us as
soon as possible at the Customer Service Address above in an unused, undamaged
condition. You are responsible for paying the cost of returning the Product(s).
3. Please note that you have a legal obligation to take reasonable care of the
Products while they are in your possession. If you fail to comply with this
obligation, we may have a right of action against you for compensation.
4. Except where a Product is defective, you may not cancel a contract for the
supply of any of the following:
a. Products produced or altered to your own specification;
b. Perishable goods, including fresh foods (Bottles with Olive Oil)
Availability and
delivery
1. We aim to dispatch your order within 72 hours of receipt and it should be
with you within 2 to 10 working days of dispatch (Most European destinations 2
to 5 working days, non-European countries 4 to 10 working days
approximately). Weekends and Bank holidays are not classed as working
days. Because we use a third-party delivery service, these times are estimates
and not guarantees. However, please let us know if you do not receive your
order in good time and we will look into the matter. Delivery times may be
longer for certain products.
2. Where a product is out of stock we will offer you a refund.
3. All descriptions, product images and weights are those of the original
manufacture and are intended to give a general description of the goods. The
weight to be shipped includes the weight of packaging for the goods.
4. Product images are for illustrative purposes only, and whilst
representative of the product exact packaging detail may vary from time to
time, subject to changes by the manufacturer. Equally, manufacturers occasionally
change their recipes or item weight. Again, we strive to keep our pictures up
to date but we do only use them for illustrative purposes. You will always
receive the current product available to us at the time of your order.
5. When purchasing olive wood bottles destined for countries with hot
climates, this is done at your own risk. Olive wood is a non fully dehydrated
material and if it is exposed to high temperatures is possible that deformations
may occur.
Risk and title
1. The Products will be at your risk from the time of delivery.
2. Ownership of the Products will only pass to you when we receive full
payment of all sums due in respect of the Products, including delivery charges.
Price and payment
1. Prices include VAT but exclude delivery costs, which will be added to the
total amount due before you place your order. You are given the option of
correcting any errors before you confirm your order to us.
2. Prices are liable to change at any time, but changes will not affect orders
in respect of which we have already sent you a Dispatch Confirmation.
3. If we have made a pricing error by displaying a lower price than the
correct price, we will either contact you for instructions before dispatching
the Product or reject your order and notify you of such rejection. If the
pricing error is unmistakable, we are under no obligation to provide the
product to you at the incorrect (lower) price.
4. If we have incorrectly displayed a higher price, we will confirm the
correct price to you in the Dispatch Confirmation and refund the difference to
your card.
5. We will charge your credit or debit card at the time of checkout.
6. All payments shall be made in Euros or Dollars. The conversion rate is set
at the point of authorization of your credit/debit card.
Our refunds policy
1. When you return a Product to us:
a. Because you have cancelled the contract between us within the 14-day
cooling-off period, we will process the refund due to you as soon as possible
and, in any case, within 14 days of the day you have given notice of your cancellation.
In this case, we will refund the price of the Product in full, including the
cost of sending the item to you. However, you will be responsible for the cost
of returning the item to us;
b. Because the Product is defective, we will examine the returned Product and
replace it or provide a refund. Products returned by you because of a defect
will be refunded in full, including a refund of the delivery charges for
sending the item to you and the cost incurred by you in returning the item to
us.
2. When breakages occur during delivery, we require photographic evidence from
you to demonstrate that the product is indeed broken. If we are satisfied that
the product has been broken, and that the damage has been caused in transit, we
will refund the price of the product in full.
3. We will usually refund any money to the card used to pay for your purchase.
4. When a product is past it's sell by date, we require photographic evidence
from you to demonstrate that this is the case. If we are satisfied that we have
supplied an out of date product we will refund the price of the product in
full.
5. Claims for refunds must be made within 25 days of dispatch for DHL, UPS or
any other delivery company, and within 8 weeks for untracked small packet
deliveries.
Our liability
1. We warrant to you that any Product purchased from us through our site is of
satisfactory quality and reasonably fit for all the purposes for which products
of the kind are commonly supplied.
2. Our liability for losses you suffer as a result of us breaking this
agreement is strictly limited to the purchase price of the Product you
purchased and any losses which are a foreseeable consequence of us breaking the
agreement. Losses are foreseeable where they could be contemplated by you and
us at the time your order is accepted by us.
3. We are not responsible for indirect losses which are not foreseeable by you
and us (such as loss of income or revenue, loss of business, loss of profits or
contracts, loss of anticipated savings, loss of data, waste of management or office
time) however arising and whether caused by tort (including negligence), breach
of contract or otherwise.
4. This does not include or limit in any way our liability:
a. For death or personal injury caused by our negligence;
b. Under section 2(3) of the Consumer Protection Act 1987;
c. For fraud or fraudulent misrepresentation; or
d. For any matter for which it would be illegal for us to exclude, or attempt
to exclude, our liability.
Import duty and
customs
1. If you order Products from our site for delivery outside Greece, they may
be subject to import duties and taxes which are levied when the delivery
reaches the specified destination. You will be responsible for payment of any
such import duties and taxes. Please note that we have no control over these
charges and cannot predict their amount.
2. Please also note that you must comply with all applicable laws and
regulations of the country for which the products are destined. We will not be
liable for any breach by you of any such laws.
Written communications
1. Applicable laws require that some of the information or communications we
send to you should be in writing. We will contact you by e-mail or provide you
with information by posting notices on our website. For contractual purposes,
you agree to this electronic means of communication and you acknowledge that
all contracts, notices, information and other communications that we provide to
you electronically comply with any legal requirement that such communications
be in writing. This condition does not affect your statutory rights.
Notices
1. All notices given by you to us must be given to www.rizazoe.com at info@rizazoe.gr We may give notice to you at either
the e-mail or postal address you provide to us when placing an order, or in any
of the ways specified in clause 11 above. Notice will be deemed received and
properly served immediately when posted on our website, 24 hours after an
e-mail is sent, or three days after the date of posting of any letter.
Transfer of Rights and Obligations
1. You may not transfer, assign, charge or otherwise dispose of a contract, or
any of your rights or obligations arising under it, without our prior written
consent.
2. We may transfer, assign, charge, sub-contract or otherwise dispose of a
contract, or any of our rights or obligations arising under it, at any time
during the term of the contract.
Events outside our
control
1. We will not be liable or responsible for any failure to perform, or delay
in performance of, any of our obligations under a contract that is caused by
events outside our reasonable control (Force Majeure Event).
2. A Force Majeure Event includes any act, event, non-happening, omission or
accident beyond our reasonable control and includes in particular (without
limitation) the following
1. Strikes, lock-outs or other industrial action;
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist
attack, war (whether declared or not) or threat or preparation for war;
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other
natural disaster;
4. Impossibility of the use of railways, shipping, aircraft, motor transport
or other means of public or private transport;
5. Impossibility of the use of public or private telecommunications networks;
6. The acts, decrees, legislation, regulations or restrictions of any
government.
3. Our performance under any contract is deemed to be suspended for the period
that the Force Majeure Event continues, and we will have an extension of time
for performance for the duration of that period. We will use our reasonable
endeavours to bring the Force Majeure Event to a close or to find a solution by
which our obligations under the contract may be performed despite the Force
Majeure Event.
Waiver
1. If we fail to insist upon strict performance of any of your obligations
under this agreement, or if we fail to exercise any of the rights or remedies
to which we are entitled, this shall not constitute a waiver of such rights or
remedies and shall not relieve you from compliance with such obligations.
2. A waiver by us of any default shall not constitute a waiver of any
subsequent default.
3.